Blubrry Podcast Support

We’ll help you make the most out of Blubrry Podcasting

Looking to Switch Providers?

Blubrry provides world-class support. Is your podcast hosting company there when you need them? Do they pick up the phone when you call? Blubrry will support you by phone, email or via our website. We take pride in our complete and accurate documentation.

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How do I contact Blubrry support?

  1. Go to Blubrry.com
  2. Login to your blubrry account
    1. If you do not already have an account:
    2. Click Sign Up  in the top ribbon 
    3. Input your name, email, desired password, and re-enter password
    4. Go to the email you provided
    5. Find the email entitled Blubrry Welcome
      1. If it is not in your inbox, check your spam
    6. Click the link
    7. You are are now in blubrry’s dashboard 
    8. Click the blubrry podcasting logo in the top left corner
  3. Scroll to the bottom of blubrry’s homepage
  4. Click Support
  5. Click Submit a Ticket if…
    1. You need to submit a question for a support team member to contact you personally
  6. Click Documentation if…
    1. You want to review contracts
  7. Click Getting Started if…
    1. You wish to review Podcasting Manual by Blubrry
    2. Which outlines the basics of podcasting, essential for any new podcaster
  8. Call the support line if you need immediate questions answered
    1. Available 9 a.m.-5 p.m. EST, USA, Monday through Friday, or leave a message.

Deleting or replacing media files
  • Delete or replace a media file within your Blubrry Media Hosting subscription: Both procedures are covered in this support document.
Migrating from a different service or host
  • We explain how to easily migrate for free here.
Getting started with PowerPress
  • Watch step-by-step PowerPress setup videos here.
Getting started with Blubrry Publisher
  • Learn how to publish a podcast using only your Blubrry Podcaster Dashboard here.
My feed only shows the 10 most recent episodes
  • PowerPress users: click here to learn how to display more episodes in your podcast RSS feed.
  • Blubrry Publisher users: click here to learn how to display more episodes in your podcast RSS feed.
Directories aren’t showing the episode I recently published
  • Click here if you’re not seeing your latest episode in podcast directories.
Access the Podcast Manual
  • Blubrry has an extensive Podcast Manual that is the collective knowledge of our many years in the podcasting space.

What is my podcast RSS feed URL?
  • Blubrry Publisher and PowerPress plugin users, click here for instructions on how to find your podcast RSS feed URL.
Can I use Blubrry statistics without being hosted by Blubrry?
  • Yes! All that’s needed is a free Blubrry account and the ability to add your show’s unique Blubrry stats redirect to your show’s podcast RSS feed and/or web players. Check the Getting Started guide for detailed on instructions on setting up Blubrry stats.
What happens if I cancel my Blubrry Hosting?
  • Click here to learn about what may happen when you cancel a Blubrry Media Hosting subscription.
How do I change my podcast title?
  • Click here for instructions on how to update your show title in Blubrry Publisher or the PowerPress plugin.
How do I add podcast cover art?
  • Click here for instructions on how to add artwork to Blubrry Publisher
  • Click here for information on adding artwork to the PowerPress plugin