3 Tips to Becoming an Indispensable Employee   “The victory of success will be half won when you learn the secret of putting out more than is expected in all that you do.  Make yourself so valuable in your work that eventually you will become ind...

6 Reasons Why Meditating Leads to Better Customer Service Image courtesy of stockimages / FreeDigitalPhotos.net "Meditation is not to avoid society; it is to look deep to have the kind of insight you need to take action.  To think that it is just to si

5 Reasons Passion is Contagious   "Nothing great in the world has ever been accomplished without passion." --Georg Wilhelm Friedrich Hegel When it comes to customer service it is helpful to be on the right seat of the right bus.  That’s an analogy f

5 Simple Ideas for Thinking Big in Customer Service   "Take up one idea. Make that one idea your life - think of it, dream of it, live on that idea. Let the brain, muscles, nerves, every part of your body, be full of that idea, and just leave every o...

8 Steps to take after a Bad Social Media Review   "Refuse to let small, petty people distract you from your big purpose." --Unknown 1.  Breathe.   Stop and breathe.  Take a deep breath before reacting to any negative news.  When you are upset at a c

Image courtesy of stockimages / FreeDigitalPhotos.net 8 Ways to know if Serving Customers is Your Calling   The mountains are calling and I must go. --John Muir The opposite of being “called”  is often referred to as being "driven".   Driven peop

10 Mistakes People Make with Customers Image courtesy of stockimages / FreeDigitalPhotos.net “Your most unhappy customers are your greatest source for learning” --Bill Gates Top 10 Mistakes People Make with Customers--David Letterman Style Courtesy o

Image courtesy of chanpipat / FreeDigitalPhotos.net 5 Customer Service Difference Makers “Act as if what you do makes a difference. It does.” William James Do you want to make a difference in your company or business?  Are you willing to take your ..

5 Important Truths of Team Unity “Unity is strength... when there is teamwork and collaboration, wonderful things can be achieved.” Mattie Stepanek    I don’t believe a business can rise to the level of exceptional with their customers unless it

How to Create a Culture of Wow!   “Customer satisfaction is worthless. Customer loyalty is priceless.”                                                                   Jeffrey Gito