How to Deal With an Angry Customer   "Speak when you are angry and you  will make the best speech you will ever regret." ---Ambrose  Bierce---   This week’s Customer Service story is from Ivan in New York and is called “You are an Angel”  Cli

7 Reasons Positive Talk is Good for Customer Service "Your state of mind today will be your state of life tomorrow. Trust in a brighter future and it will come your way. When at war with yourself, you're more likely to start a war with others. Create peac

7 Reasons Gossip is Bad for Customer Service Our Customer Service Story of the Week is called, Here’s Your Package! And it comes to us from Darice in Holliday, Texas! Click on Play Above to hear her story! "Gossip is the Devil's radio." ---George Harris

5 Simple Steps for a Customer Service Plan   Our 'Customer Service Story of the Week' comes from Brian in Dallas.  Click on the PLAY  button above to listen. “You never get a second chance to make a good first Impression” ---Will Rogers--- So n

10 Principles of Servant Leadership   This week’s story is called!  Bada  pah pah pah, "Not loving it" and it comes from me! (Rafael Perez) Click Play Above to listen to this unbelievable tale! “I stand here before you not as a prophet, but as a

Image courtesy of arztsamui / FreeDigitalPhotos.net 3 Key Customer Service Factors Our Customer Service story of the week is brought to us by Danielle from Oklahoma.  This week’s story is called “Something Smells Fishy".  There is something stinky

8 Steps to Make Customers Love YOU! The Customer Service Story of the Week is called "Hey man, where is my discount?"  Listen to this weeks episode to hear Rafael's Valentine Service Story. 1.  Build Relationships.  This is the most important part. 

5 Customer Service Mood Creators This weeks Customer Service Story is called "Pizza Delivery" and it comes to us from Alena in Las Vegas.   Please listen to this episode to hear the story! Thank You Alena! "You can't just turn on creativity like a fa

 5 "Bees" to Extraordinary Customer Service  Customer Service Story of the Week!  This weeks story is called  “Are you 'Sirius'?" Thank you to AJ and keep the stories coming! 5 "Bees" to Extraordinary Customer Service  Be yourself.  I have m

Image courtesy of Jeanne Claire Maarbes / FreeDigitalPhotos.net 6 Tips to Create Loyal Customers -----Just a quick thought!  I have a question for you, Do You want to be better than your competition?  Than create a great customer experience!  A Great c