6 Reasons Why Meditating Leads to Better Customer Service


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“Meditation is not to avoid society; it is to look deep to have the kind of insight you need to take action.  To think that it is just to sit down and enjoy the calm and peace, is wrong.”

–Naht Hahn

Recently, I have been reading a book by Arianna Huffington, sent to me and recommended by Dan Miller of 48Days.com.  It’s called Thrive: The Third Metric to Redefining Success and Creating a life of Well-Being, Wisdom, and Wonder.  I read it only because Dan sent it to me and saw something in it he felt was important.  I have never really ever considered meditation in my own life, although I must say that prayer and quiet time with God is a form of meditation.  So, as I read the book I just knew how these principles when applied could improve us in our lives and customer service occupations.  So, with the help of the book Thrive and Deepak Chopra, M.D, I’d like to share with you:

6 Reasons Why Meditating Leads to Better Customer Service

1. Reduces Stress – In an earlier episode, I shared with you how stress can be damaging and reduced stress can lead to an improved performance.  So as I’ve mentioned chronic, unmanaged stress can literally make you sick.  It can contribute to high blood pressure, heart disease, stomach ulcers, autoimmune diseases, anxiety, cancer, insomnia, chronic fatigue, obesity, and depression. Wow!  Well, with meditation your body can release this stress and begin to reverse the effects of these medical conditions.  Our bodies need time to rest and recover.  Meditation allows for this process to occur quicker than just getting a good night’s rest.

2. Harmonizes Relationships – Meditation helps one to become more balanced and centered.  It draws you into a state of calmness.  When you’re feeling balanced and centered, it is much easier to respond rather than react to a person or situation.  This also helps you to be more present with a customer, client, or co-worker.  This balance and center gives you a better ability to really listen to what they are saying and what their needs might be.  As you meditate on a regular basis, you develop what is known as “witnessing awareness†– the ability to calmly and objectively observe a situation, notice when you are being triggered, and consciously choose how you want to respond.  This ability of being present and increased awareness is very valuable and can be utilized with great benefit in the workplace.  But not just in the workplace, it has benefits in all areas of your life.

3. Improves Focus and Concentration – There are many people who believe that they perform at their best when they are multitasking.  The truth and studies now show that multitasking can make you dumber.  Not trying to be controversial here but literally dumber.  As we attempt to do more than one thing at a time we end up not being able to do anything very good.  If I am writing this blog and talking to my wife at the same time, I’m not doing either very well.  We can only completely focus on one thing at a time.  Meditation helps us to train our brain to stay focused on the task at hand rather than letting our attention be pulled away by every passing thought and distraction. This one-pointed attention makes us more productive and less stressed.  I completely get this last point, I call it people watching, but I am easily distracted and could greatly benefit from more focus.  Besides, the bird singing made me miss that putt!

4. Enhances Your Creativity – Studies show that we have an amazing number of thoughts per day.  We have between 60,000 and 80,000 thoughts a day!  Wow, we must all be geniuses right?  Nope – unfortunately many of them are the same thoughts we had yesterday, last week, and last year.  It’s like the movie Ground Hog Day in our minds.  The mind tends to get stuck in repetitive thought loops that squeeze out the possibility for new ideas and inspiration.  Meditation can take you beyond habitual, conditioned thought patterns into a state of what they call expanded awareness.  We connect to a new loop of thinking.  Opening the door to what is considered as a field of infinite possibilities.  This then allows us to become open and receptive to new ideas, fresh perspectives, and flashes of insight.  The meditators of the world call this being in the flow.  Time seems to stand still and instead of struggling and trying to force things to happen, everything you need comes naturally to you. You do less and accomplish more. You aren’t burdened by the past or worried about the future; you’re flowing in the ever-present, eternal now. As Deepak Chopra M.D  puts it, “This higher state of consciousness, which we can access through meditation, is the birthplace of all creativity.â€Â  I don’t know about you but I want me some of that!

5. Improves Brain Power – Meditation can take you to a deep state of rest.  In this deep state of rest the brain releases neurotransmitters that enhance feelings of well-being, focus, and equanimity, including dopamine, serotonin, oxytocin, and endorphins.  Meditation choreographs the simultaneous release of these neurotransmitters, something that no single drug can do – and all without side effects.  So what does all this fancy Harvard lingo mean?  Our brains power improves.  That’s pretty much it.  I bet you feel smarter already.

6.  Make You Happier – So what does all this boil down too?  Reduced stress, harmony with people, improved focus, enhanced creativity, and improved brain power is a happier and healthier you.  I have only begun meditating but like I said earlier, prayer is a form of meditation.  What I have found with prayer and I should find with meditation is that my day typically goes smoother.  I believe it’s because I’ve taken the time to be quiet before the storm of the day hits.  If we hit the ground running and never stop till we hit the bed again – wow!  Talk about exhausting and frantic.  But if we take time to be quiet, through meditation, prayer, or just quiet time.  Your day will start out with more clarity, less anxiety, and happier.  I can guarantee that to you.  So good luck with your form of meditation and I look forward to hearing how you’re connecting with your customers better than ever!

How do you prepare for the day?
I hope you enjoyed 6 Reason why Meditating Leads to Better Customer Service.  I’d love to hear from you.  Please leave a comment below, on Facebook or Twitter.  Happy Meditating!

 

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