Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

Global contact centre experts Justin Tippett and Daniel Ord join forces again in the Contact Centre Mythbusting Part 2 episode to bust some contact centre management myths focussing on success metrics

Everything you need to know about Call Centre Headsets including connection types, wireless, DECT, acoustic shock and more!

Often described as the most critical role in the contact centre, experts Marc Carriere and Justin Tippett debunk 5 Contact Centre Team Leader Myths.

Learn more about a Knowledge Management Software business that has evolved to take on the world in a global marketplace.

Global experts Justin Tippett and Daniel Ord join forces to bust some contact centre management myths focussing on Customer Wait Times in part 1 of their podcast series.

Gain some real insight into the challenges of CX implementation along with some tips on how to get more traction within your business.

Host Justin Tippett interviews Dr. Jason Price to discuss why companies are still struggling with managing complaints along with some great tips on how to improve your customer service.

Host Justin Tippett interviews Dr. Jason Price to discuss why companies are still struggling with managing complaints along with some great tips on how to improve your customer service.

Host Justin Tippett interviews Julien Rio to discuss the merging worlds of cloud contact centres, marketing and customer experience (CX).