Host Justin Tippett interviews Julien Rio to discuss the merging worlds of cloud contact centres, marketing and customer experience (CX).

On this CX Central Podcast we interview Amy Gibson, Customer Engagement Manager for Baptist Care.

Learn more about the most important software in your contact centre and why it's almost impossible to run a contact centre now without one.

We talk to Daniel Ord, a Recognised Training Provider for the CXPA about their Certified Customer Experience Professional (CCXP) accreditation.

Justin Tippett catches up with Peter Monk, GM of Concentrix Aus/NZ to talk about how COVID has impacted the BPO industry today and tomorrow.

Unpacking the problems with most Quality Assurance Programs

Tips on how to use gamification to improve performance in your workplace

In this episode of the CX Hustle Podcast, we chat to James Witcombe from SMAART Recruitment to discuss Contact Centre Recruitment in 2020 and beyond.

Great tips for new call centre managers to flourish

An interview with Peter Monk from Concentrix on BPOs now and into the future.