The CX Hustle Podcast

The CX Hustle Podcast


The right way to do gamification at work

December 17, 2019

In this episode of the CX Hustle Podcast, host Justin Tippett sits down with gamification and contact centre expert Luke Jamieson.

Luke has a long history with contact centres and is a multiple winner of the Auscontact Association Contact Centre Manager of the Year and has been a long term champion of using gamification at work.

Topics covered in the podcast include:

- How Gamification has evolved in the workplace
- The core ingredients required for success
- What demographics and profiles gamification suits best
- The challenges on linking KPIs to gamification
- The numbers - the benefits of implementing gamification at work
- The best rewards to use with gamification
- What to look for in a gamification platform
- Who should be responsible for implementing and managing gamification at work

With contact centres focussing more on the employee experience (EX), gamification provides a great framework that can help improve engagement levels and productivity.

And who wouldn't want that?