The CX Hustle Podcast
Unpacking the problems with most Quality Assurance Programs
Tips on how to use gamification to improve performance in your workplace
In this episode of the CX Hustle Podcast, we chat to James Witcombe from SMAART Recruitment to discuss Contact Centre Recruitment in 2020 and beyond.
Great tips for new call centre managers to flourish
An interview with Peter Monk from Concentrix on BPOs now and into the future.
How a Knowledge Management Tool can help your call centre
How to extend your call centre career into the broader CX industry
In this Podcast we interview Shane Goldberg to unravel the myths about Customer Journey Mapping and how they can be used to transform your business. We answer the questions on how Customer Journey Maps work, common traps,