The CX Central Podcast

The CX Central Podcast


Latest Episodes

Contact Centre Mythbusting Part 2
August 10, 2021

Global contact centre experts Justin Tippett and Daniel Ord join forces again in the Contact Centre Mythbusting Part 2 episode to bust some contact centre management myths focussing on success metrics

Call Centre Headsets
July 28, 2021

Everything you need to know about Call Centre Headsets including connection types, wireless, DECT, acoustic shock and more!

5 Contact Centre Team Leader Myths Debunked
June 17, 2021

Often described as the most critical role in the contact centre, experts Marc Carriere and Justin Tippett debunk 5 Contact Centre Team Leader Myths.

Taking Aussie Businesses to the World
May 17, 2021

Learn more about a Knowledge Management Software business that has evolved to take on the world in a global marketplace.

Contact Centre Mythbusting Part 1
April 25, 2021

Global experts Justin Tippett and Daniel Ord join forces to bust some contact centre management myths focussing on Customer Wait Times in part 1 of their podcast series.

Talking CX with Daniel Ord
April 08, 2021

Gain some real insight into the challenges of CX implementation along with some tips on how to get more traction within your business.

Interview with Marc Carriere
April 06, 2021

Host Justin Tippett interviews Dr. Jason Price to discuss why companies are still struggling with managing complaints along with some great tips on how to improve your customer service.

Interview with Dr. Jason Price
March 08, 2021

Host Justin Tippett interviews Dr. Jason Price to discuss why companies are still struggling with managing complaints along with some great tips on how to improve your customer service.

Interview with Maksim Lukascuk
February 19, 2021

Host Justin Tippett interviews Julien Rio to discuss the merging worlds of cloud contact centres, marketing and customer experience (CX).

Interview with Julien Rio
February 11, 2021

Host Justin Tippett interviews Julien Rio to discuss the merging worlds of cloud contact centres, marketing and customer experience (CX).