The CX Hustle Podcast

The CX Hustle Podcast

Latest Episodes

Quality Assurance Programs in the contact centre
February 10, 2020

Unpacking the problems with most Quality Assurance Programs

The right way to do gamification at work
December 17, 2019

Tips on how to use gamification to improve performance in your workplace

Contact Centre Recruitment in 2020
December 11, 2019

In this episode of the CX Hustle Podcast, we chat to James Witcombe from SMAART Recruitment to discuss Contact Centre Recruitment in 2020 and beyond.

Tips for new call centre managers
November 13, 2019

Great tips for new call centre managers to flourish

Call Centre Outsourcing in 2019
October 27, 2019

An interview with Peter Monk from Concentrix on BPOs now and into the future.

What is Customer Experience?
October 17, 2019

What is customer experience?

What is a Knowledge Management Tool?
September 29, 2019

How a Knowledge Management Tool can help your call centre

What call centre manager level are you?
August 08, 2019

What call centre manager level are you?

How can you extend your call centre career?
July 28, 2019

How to extend your call centre career into the broader CX industry

Customer Journey Mapping
November 02, 2018

In this Podcast we interview Shane Goldberg to unravel the myths about Customer Journey Mapping and how they can be used to transform your business. We answer the questions on how Customer Journey Maps work, common traps,