The CX Central Podcast

The CX Central Podcast


Interview with Dr. Jason Price

March 08, 2021
Interview with Dr. Jason Price

Host of the CX Central Podcast Justin Tippett interviews Dr. Jason Price – formerly the leader of an independent management consultancy that helps businesses improve the quality, efficiency and performance of customer-facing services.


Jason has extensive experience in helping a range of businesses transform their customer experience and in this podcast we discuss:


  • What C-suite leaders should do to change the customer experience;
  • How contact centre leaders and front line staff can tackle organisation silos that prevent service improvement;
  • Why story-telling based on customer complaints and feedback helps make the case for business change;
  • How and why companies are still not using CX to drive improvement;
  • The future of CX and remote working – what to expect.
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