The CX Central Podcast

The CX Central Podcast


Contact Centre Mythbusting Part 1

April 25, 2021
Contact Centre Mythbusting Part 1 – Customer Wait Time

In part 1 of their Mythbusting episodes, they focus on Customer Wait time including:


  • Service Levels/Response Times
  • Intervals
  • Quality versus Performance
  • Industry Standards
  • Wait time metrics including abandonment rate & ASA
  • Using readerboards/call boards

It’s a short (under 25 minutes) fun and educational insight into contact centre management suitable for anyone who manages (or would like to manage) a contact centre.


Listen to the Podcast:

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Watch the Podcast:

As well as listening to the podcast, you can also watch the interview on our new YouTube Channel or just click play below:



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