The Treatment Room

The Treatment Room


Latest Episodes

The Treatment Room Podcast – What’s going to make the difference to the profitability of the business?
September 27, 2022

In the latest episode of ‘The Treatment Room’,Andy and Phil discuss ‘What Keeps customers coming back’. Did you know repeat clients are five times more profitable than new ones? Some points they focus

The Treatment Room Podcast – You are in the customer service industry – whether you like it or not!
September 20, 2022

In this podcast, Phil and Andy discuss how the therapy world is all about customer service. This includes them discussing: Expectation matching Competitiveness of the  industry Customer journey is you

The Treatment Room Podcast – Marketing and Sales
September 14, 2022

As a therapy business owner, marketing and sales is an essential method to utilise, yet it’s something many find hard to grasp and take advantage of. In the recent episode of ‘The Treatment Room’ Phil

The Treatment Room Podcast presents Hot Topics 2022 – Expectation, Training & What Will You Pay For?
March 02, 2022

In this episode, Phil and Andy explore 3 more topics for discussion, which include: – Expectation setting for employees and associates?  Do you need to do things differently? – Considerations for trai

The Treatment Room Podcast presents Hot Topics 2022 – Internal conflict
February 23, 2022

In this episode, Phil and Andy explore the topic of internal conflict. This is an interesting listen with Phil sharing some great insights in avoiding it, understand why it could occur and how to hand

The Treatment Room Podcast presents Hot Topics 2022 – Foundation Programme
February 16, 2022

In this episode, Phil and Andy discuss their group coaching foundation programme and give examples of what you should consider when running and growing a successful therapy business. They refer to the

The Treatment Room Podcast presents Hot Topics 2022 – Training needs, retention and patient outcomes
February 11, 2022

In this episode of The Treatment Room, Phil and Andy discuss training needs, what we can learn from HCPC audits and how we can use training as part of a retention process. Considering patient outcomes

The Treatment Room Podcast presents Hot Topics 2022 – Red Flags, Internal Process and learned experiences
January 14, 2022

In this episode Phil and Andy discuss : Red Flags, Internal Process and developing your business based upon learned experiences. What to consider when you decide to upgrade or invest in new equipment

The Treatment Room Podcast presents Hot Topics 2022 – KPIs, Learning & Development and Organisational design
January 12, 2022

Welcome back to the first episode of 2022. In this episode, Andy and Phil discuss plans for 2022; Looking at the average journey length as a KPI and what do with it Discussing learning and development

The Treatment Room Podcast – Call management/ Team performance/ What are the things only you can do?
December 15, 2021

In this episode, Andy and Phil chat though some latest hot topics of the week: Call management, Team performance, What are the things only you can do? The links mentioned in the episode are : http://e