In this latest podcast of ‘The Treatment Room’, Phil and Andy discuss how the therapy world is all about customer service. This includes them discussing:

• Expectation matching
  
• Competitiveness of the  industry
  
• Customer journey is your product
  
• Understanding customers
  
• Feedback
  
• Service improvement
  
• Consistency of its delivery
  
• A plan and a process to deliver well
  
• Team required training to deliver
  

You can listen to this episode HERE or watch on YouTube below.

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You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.

The post The Treatment Room Podcast – You are in the customer service industry – whether you like it or not! appeared first on Elevate Your Clinic.