Scott Clark has added four locations since he and his wife Shelley opened The Spa and Sauna Co. in Reno, for a total of five stores. But the last two stores he opened are more than 200 miles and a state away from his headquarters.

The second half of our conversation with Justin Miller, the founder of pHin. We talk about how pHin specifically works in hot tubs, and how Jeff is planning on using them in his company. We also touch on the inline hot tub version of pHin that’s curren...

Justin Miller has a background unlike any other we’ve had on the podcast before — NASA, Apple, eBay and Comcast just to name a few. His focus on customer experience at those companies helped lead him and a partner to develop pHin,

Megan and Jeff are back with a new season of The SpaRetailer Podcast. We chat about our sudden departure last season, what we’ve been up to this summer (Megan reveals a big surprise) and what we’ve got coming up on episodes this fall.

Sean Doyle, longtime marketer and author of Shift, joins us on the podcast to discuss the marketing challenges facing small business owners. Sean works with businesses to help evaluate their marketing and develop a better strategy.

Dan Friedman from The Hot Tub Store joins us on the podcast to talk about reviews. He was recently interviewed for a story on Yelp, and we talk about that as well as Google reviews. Jeff and Dan’s stores both use Broadly to help them manage reviews,

In the February/March issue of SpaRetailer, we outlined how the trucker shortage was impacting hot tub retailers. This week on The SpaRetailer Podcast we talk to a transportation expert about some of the issues facing that industry. Doug Punzel,

Longtime SpaRetailer columnist, Linda Cahan, joins us to talk about the right way to merchandise hot tub chemicals. Not the prettiest part of spa retail stores, you can still take a thoughtful approach to stocking chemicals.

In January Leslie’s Poolmart purchased independent retailer Aqua Quip. Aqua Quip’s president Brian Quint joins us on the podcast to talk about the acquisition and how they had readied their company so they could pounce on the opportunity.

On January 22, the Association of Pool & Spa Professionals and National Swimming Pool Foundation announced (again) that they were going to merge. Today we’re joined by Larry Caniglia, CEO of APSP, to discuss the reasons behind the merge,