When you have something important to announce, do you take more time thinking about the messages you want to deliver than the people youre empowering to deliver them? Critical information may never g

If something doesnt make sense, how does that feel? As you endure a long and confusing explanation, what is likely to happen next? When you expect clarity yet dive deeper in the weeds, what chaos wil

Flagging is a simple, powerful and predictable technique to get peoples attention and keep it. Earlier in my career, I learned it from a media trainer and was mesmerized by its immediate impact. In

Every executive or leader Ive encountered all think that they are clear. Nobody thinks to themselves, wow, was I so confusing in that last conversation! What seems perfectly logical and reasonable

Imagine the odd feeling of standing in silence on a long elevator ride filled with a mix of friends and strangers. Enduring silence can be a momentary reality in conversations, interviews, meetings a

You expect a leader to talk like one. However, in a variety of moments professionals talk like amateurs. They speak over and for their subordinates, dilute their own words, and pull punches with weak,

Like a picture hanging on a wall, any message must periodically be adjusted, cleaned, and even rehung entirely. Communication can easily get tired, out-of-date, and unattractive. Our opportunity is t

If something doesnt matter, why do we keep talking about it? As you sit in enough meetings and conversations, you can easily conclude that people spend a lot of time mindlessly doing this. It not onl

Recent research indicates that spending time online, especially on social media, fundamentally changes our perception of time. If asked how much time do you think you actually spend online each day, w

One of the most important aspects about effective communication is being able to get what you want. Whether its landing a sale, gaining a leaders support, or securing a new promotion, we are trying