Here's a two-minute lecture on how to talk with someone who's angry or upset.

The best way to overcome objections isn't to overcome them.

A long time ago I lost $125,000 because of one word.

Why small talk is big talk.

Here's how to lower your prospect's guard when you cold call them.

"I'm happy with my current vendor." Here's how to respond.

This is the best sales pitch I've ever seen. Here's how you can apply it to your business.

Here's one thing I know to be true.  Don't tell an oatmeal lover that you hate oatmeal. Here's why.

Here's why prospects raise objections and how to reduce them from coming up.