This week well explore the concept of Relationship Economics and how it can transform the customer service and field service industries. In this episode, we feature David Nour, CEO of The Nour Group

As we enter a new year, staying ahead of the curve and understanding the challenges and opportunities is essential to the field services business. In this episode, were joined by Rob Freedman, Head o

Zuper experienced substantial growth in 2022, tripling the number of users and new customers. In this episode, Michael Israel discusses all the attributes that added to the growth and value of Zuper

Customer experience is how your customers perceive their interaction with your company, and it is fundamental to every business. So how do you excel at customer experience? In this episode, Dennis Sa

As field service businesses come to terms with the recession investing in technology, specifically AI technology can be a cost-cutting opportunity. In this episode, Rob Freedman, Head of Growth Mark

The field service industry is experiencing a massive opportunity for growth in 2023. As the industry moves forward, service leaders and technicians will need to strive to make data-driven decisions th

With the change in consumer expectations, there is a substantial investment in IT and telecom infrastructure to support the digital customer experience. As a result, the demand for skilled technical l

Enhancing the customer service experience is really all about exceeding expectations. Going above and beyond for your customer leaves them feeling delighted and satisfied ultimately building the cus

Completed Service Work is a lot more than providing service to customers when things need fixing. Its a very strategic aspect of the business if performed correctly can set your business apart from y

There is no doubt that HubSpot is one of the leading CRM platforms for scaling businesses. One of the main reasons HubSpot has managed to stay the course in a competitive industry is because of its e