Zuper FM – Field Service, Your Way

Zuper FM – Field Service, Your Way

Latest Episodes

Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14)
November 15, 2022

Enhancing the customer service experience is really all about exceeding expectations. Going above and beyond for your customer leaves them feeling delighted and satisfied — ultimately building the cus

A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)
October 18, 2022

Completed Service Work is a lot more than providing service to customers when things need fixing. Its a very strategic aspect of the business if performed correctly can set your business apart from y

Live From the HubSpot Inbound Conference in Beantown (Ep. 12)
September 27, 2022

There is no doubt that HubSpot is one of the leading CRM platforms for scaling businesses. One of the main reasons HubSpot has managed to stay the course in a competitive industry is because of its e

Gearing Up for the Fourth Industrial Revolution with Wajid Zakir (Ep. 11)
September 13, 2022

Did you know that were currently in the midst of our Fourth Industrial Revolution? The Fourth Industrial Revolution is a period of rapid transformation across industries, societies, and nations. Tech

Streamlining Services in the Landscaping Industry with Ben Souva and Jacob Krum (Ep. 10)
August 30, 2022

The best businesses are created when youve identified a problem that needs solving. Our guests this week found their niche in the landscaping market as a result of their own frustrating experiences.

Completed Service Work and Its Value in Field Services with David Nour (Ep. 9)
August 16, 2022

Youve probably heard of a popular management principle called Completed Staff Work. Completed Service Work is an evolution of this concept of doing everything thoroughly and anticipating next steps t

Achieving Successful Digital Transformation with Israël Fontaine & Melanie Maquet (Ep. 8)
August 04, 2022

Embracing new technologies, software solutions, and automation of workflows can be daunting for many businesses. Lumio Intelligence is one of Zupers premier partners that helps small and medium ente

Incorporating Field Service Tools Into Smart Video Surveillance with Amanda Harris & Myles Osswald (Ep. 7)
July 19, 2022

We know how important it is to protect your property when youre not around. While incorporating technology into the process is a must, how are experts within the surveillance industry streamlining t

Inflation’s Impact on the Field Service Industry with Michael Blumberg (Ep. 6)
July 05, 2022

Before March 2020, the word inflation was considered taboo. Fast forward two years, inflation has seeped into every aspect of our lives. So, has inflation impacted the field service management indust

The Value of Technology & Relationships in Field Service Management (Ep. 5)
June 21, 2022

How much do you know about technology in the field service management industry? How much do you care about human connection and maintaining relationships as a field service management professional? I