Zuper FM – Field Service, Your Way

Zuper FM – Field Service, Your Way

Latest Episodes

Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14)
April 22, 2024

Lets revisit a classic! Enhancing the customer service experience isnt just about meeting expectationsits about exceeding them. Going above and beyond leaves customers delighted and satisfied, fo

How Can Field Service Technology Improve User Adoption and Efficiency? with Vanessa Hunt (Ep. 28)
April 15, 2024

In this episode, Michael Israel discusses change management in the context of field service and implementing field service technology. He is joined by Vanessa Hunt, founder of Vanessa Hunt Consulting,

A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)
April 15, 2024

Learn how mastering Completed Service Work can give your business a strategic edge. By leveraging field service management to forge deep connections with customers, you can cultivate loyalty, drive g

Completed Service Work and Its Value in Field Services with David Nour (Ep. 9)
April 05, 2024

Even though its from the archives, this episode packs a punch with insights that still hold true today. Join Michael Israel and David Nour on this episode as they dive into Completed Service Work, a

How Will AI Revolutionize Field Service? with Jeff Oskin (Ep. 27)
October 11, 2023

In this episode, we welcome Jeff Oskin, the founder of Newlogiq, to delve into the practical applications of AI for businesses. Jeff shares insights on how AI can yield a substantial return on invest

Field Service and the Potential Impact of a Recession with Michael Blumberg (Ep. 26)
August 08, 2023

Did you know that field service can be recession-proof? In a recent study conducted by Blumberg Advisory Group Inc., results showed that despite concerns of a recession, a majority of respondents are

The Key to Exceptional Customer Service in the Construction Industry with Eduardo Samayoa (Ep. 25)
July 25, 2023

In Mexico City, Eduardo saw firsthand the struggles architects and developers faced in procuring materials on time. As a homeowner himself, he also noticed the lack of professional services in the con

Fixing Customers, Not Just Problems: The Art of Building Lasting Relationships with Gaven Fahl (Ep. 24)
May 23, 2023

You cant have a reasonable conversation during a fire or even when theres a lot of smoke around. In this episode, Gaven Fahl, Director of the Critical Accounts Program at Hewlett Packard Enterpris

The Path to Success for Skilled Technicians in Field Service Work with Rod Cook (Ep. 23)
May 09, 2023

In recent years, the field service industry has undergone significant changes, with a growing emphasis on sustainability and innovation. In this episode, Rod Cook, Director of North American Service O

Building a Unified Customer Experience: The Power of Collaborative Partnerships with Sai Padmarajen (Ep. 22)
April 12, 2023

Collaborative partnerships have the power to revolutionize the way you build a unified customer experience. In this episode, Sai Padmarajen, Head of Channel & Ecosystem Partnership, and Rob Freedman,