Zuper FM – Field Service, Your Way

Zuper FM – Field Service, Your Way

Latest Episodes

The Power of Relationships in Field Service with David Nour (Ep. 21)
February 28, 2023

This week well explore the concept of Relationship Economics and how it can transform the customer service and field service industries. In this episode, we feature David Nour, CEO of The Nour Group

Predicting Field Service Management Business Market in 2023 (Ep. 20)
February 15, 2023

As we enter a new year, staying ahead of the curve and understanding the challenges and opportunities is essential to the field services business. In this episode, were joined by Rob Freedman, Head o

Triple Growth: How Zuper’s Platform Connected People and Improved Field Service Management in 2022 (Ep. 19)
January 31, 2023

Zuper experienced substantial growth in 2022, tripling the number of users and new customers. In this episode, Michael Israel discusses all the attributes that added to the growth and value of Zuper

Outside-In leadership: The Fundamentals with Dennis Sadlowski (Ep. 18)
January 17, 2023

Customer experience is how your customers perceive their interaction with your company, and it is fundamental to every business. So how do you excel at customer experience? In this episode, Dennis Sa

Growing Your Business in Challenging Times With Rob Freedman (Ep. 17)
January 03, 2023

As field service businesses come to terms with the recession investing in technology, specifically AI technology can be a cost-cutting opportunity. In this episode, Rob Freedman, Head of Growth Mark

Service Trends to Watch Out for in 2023 with Wael Mohammed (Ep. 16)
December 20, 2022

The field service industry is experiencing a massive opportunity for growth in 2023. As the industry moves forward, service leaders and technicians will need to strive to make data-driven decisions th

Field Nation: Cutting Labor Costs In The Market with Mynul Khan (Ep. 15)
December 06, 2022

With the change in consumer expectations, there is a substantial investment in IT and telecom infrastructure to support the digital customer experience. As a result, the demand for skilled technical l

Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14)
November 15, 2022

Enhancing the customer service experience is really all about exceeding expectations. Going above and beyond for your customer leaves them feeling delighted and satisfied ultimately building the cus

A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)
October 18, 2022

Completed Service Work is a lot more than providing service to customers when things need fixing. Its a very strategic aspect of the business if performed correctly can set your business apart from y

Live From the HubSpot Inbound Conference in Beantown (Ep. 12)
September 27, 2022

There is no doubt that HubSpot is one of the leading CRM platforms for scaling businesses. One of the main reasons HubSpot has managed to stay the course in a competitive industry is because of its e