What to Say When Things Get Tough
Latest Episodes
A Spoonful of Sugar - Part 1
Some of the most difficult conversations take place between medical professionals and their patients. In this first part of a two-part episode, patient advocate and long-time surgical nurse Antra Kath
Best Of - An Interview with David Ropeik
Please enjoy this interview with David Ropeik, author, consultant and expert in the field of risk communication. Original music by Jim Cirillo at jimiumgroup.com. Original art by CC Snetsinger. Please
The Credibility Gender Gap
People hold many biases when it comes to judging trust and credibility. Research shows that one of the most powerful is gender. Perceptions of the roles that men and women play in society have been in
Personal Communication Journeys
Keturah Rosato, a mental health practitioner, women’s empowerment mindset coach, faith-based motivational speaker, and host of The Social Recharge podcast, joins us to share what she learned about com
Trust & Credibility in Practice
After discussing the theory of trust and credibility in Episode 4, we move on to the practice of trust and credibility: How do we build and maintain these two crucial communication qualities in diffic