In difficult situations, the non-verbal cues you send can overwhelm your verbal messages. Research shows that we subconsciously judge dozens of non-verbal cues to decide whether we find someone to be

Now that we've made our way through the entire CODE for trust and credibility, this episode on how people judge the trustworthiness and credibility of men and women differently should be even more int

We wrap up our in-depth look at the CODE for trust and credibility by exploring the role the dedication and expertise play in helping people determine whether you're a trustworthy and credible source

Please enjoy this encore presentation of my interview with my good friend and colleague Sherrie Rosenblatt from back in July. We talk about the communications challenges she's faced during her long ca

The need to be open and honest may be obvious, but it can still trip you up in a difficult situation. In this episode, we discuss how to bolster this portion of your overall CODE score. Plus, I answer