During our broader interview on association communications, Sheri Singer, president of Singer Communications (www.singercomm.com), shared her thoughts on how non-verbal cues have changed in the age of

We're joined today by Sheri Singer, president of Singer Communications. Sheri and I go way back and we've spent many years providing communications services to trade associations and professional soci

Please enjoy this encore presentation of my interview with Keturah. She's lived an incredible, inspired life and shares the role that communication has played in her journey. It's never too late to su

When we really think about it, it's amazing how much information we take in -- and how strongly we judge and assess the world around us -- based on non-verbal cues. In this episode, I share a short st

We continue our discussion about nonverbal messaging, and specifically how the "mucous membrane syndrome" can trip us up in difficult situations. The first episode proved to be so popular that we'll r