Norm Coburn from New England Spas in the Boston metro has been attending the industry trade shows for 30+ years. In this episode he tells us when he starts planning for the show (six months in advance!), what he tries to accomplish when he’s there and ...

In this episode Megan and Jeff talk to Tom Junck, co-owner of Combined Pool & Spa in Sioux Falls, South Dakota. Tom’s store has won the Caldera Dealer of the Year award the last five years. The company also have more than 280 Google Reviews and is rate...

You may have already read about Flint Hills Spas in our last issue. But we think this story is so unique that it’s worth returning to. Megan and Jeff discuss the unlikely partnership that has formed between the former and new owner and the confidence a...

We’ve revamped The SpaRetailer Podcast! We’ve got a new intro and are welcoming Jeff Bailey to the podcast as our new cohost. Jeff is the owner of Spring Dance Hot Tubs, which has three locations in the Philadelphia metro.

It’s a buzz word that Linda Cahan has been talking about in SpaRetailer a lot. We talk through what experiential retail is and practical ways it can be applied in your store. After this episode we’ll be taking a summer hiatus — see you in August!    

Longtime columnist Linda Cahan joins us to discuss some of the good and bad things she sees in hot tub retail stores. A few topics we cover: — The decompression area — Clean bathrooms (with changing tables) — Using mannequins (Linda likes mannequinmadn...

Megan talks with My Retail Coach, Danielle Lavallee Wasson, about how you can create the ultimate shopping experience for customers in your hot tub showroom. For 25 years, Danielle has coached hot tub retailers on four continents,

In part 2, Jim discusses the process of converting to an ESOP.

In part I, the founder of Mainely Tubs discusses why he converted his business to an employee-stock-ownership plan.

In part I, the founder of Mainely Tubs discusses why he converted his business to an employee-stock-ownership plan.