Ray and Jock discuss whether it's better to be good at fixing mistakes or to avoid making them in the first place, how Tesla reduces its cars' failure rates, and why weighing paper forms is an expensive waste of time.

https://www.youtube.com/watch?v=zaC_sDJQhfw

Other books mentioned

High Output Management - Andrew S Grove - https://amzn.to/3nc1XthThe Practitioner's Guide To Product Management - Jock Busuttil - https://amzn.to/2tnHacR

Note that these are Amazon affiliate links, meaning we would earn a small commission on any purchases you make.

In this episode

0:00 Opening titles0:14 How hard is it to deliver a fruit basket?1:02 A tax because you're inept2:49 Six Sigma to seek out defects3:40 Defining failure waste5:56 How to track failure waste8:15 This Tesla has 40 moving parts9:47 Cybertruck embodies efficient manufacturing10:20 Trying to destroy a Nintendo Gameboy12:15 Wardley maps and weighing paper forms15:10 Money claims are now digital15:30 Disconnect between product and customer service18:43 ProdPad's phenomenal customer success team19:53 Service design21:17 Paperclipping the customer journey22:44 Short-circuiting redundant process24:15 The happy and unhappy paths25:40 Is this in your book?27:45 Closing credits

About The Pig Wrestlers

Recorded on 22 January 2021Music: Crazy Glue (Instrumental Version) by Josh Woodward (CC-BY 4.0)