I get asked a LOT by accountants…. “Should I get rid of this client?” And I reply with… “Well are they REALLY a bad client, or are YOU making them bad?”

Imagine if, every time a new client signed the proposal, a set of clean pyjamas was automatically sent to a child in emergency care?

Present your prospects with ONE solution It can be tempting to offer more than one option to your clients and prospects, maybe with different tiered prices and services. Initially it might seem like the best way to bring them on board,

Don't just raise your prices across the board It might seem like a great idea initially. Raise all of your clients fees by 30% and THEN you'll be making a profit. Right? This would be the case, if all of your clients were the same. But fact is,

Don't just raise your prices across the board. It might seem like a great idea initially. Raise all of your clients fees by 30% and THEN you'll be making a profit. Right? This would be the case, if all of your clients were the same. But fact is,

Discover the margins that remain largely invisible but decision by decision, they get squeezed, taking you closer to the edge.

Pricing Tax Returns is a real challenge. - If you have a fix fee, those clients who have more complicated affairs are getting it cheaper. - And those who have simpler affairs are being overpriced and may eventually leave.

Pricing Tax Returns is a real challenge. - If you have a fix fee, those clients who have more complicated affairs are getting it cheaper. - And those who have simpler affairs are being overpriced and may eventually leave.

This one idea has helped us to understand a lot of frustrations we were experiencing in our accounting firm towards the end of last year. Initially, I just couldn't figure out what the problem was. We had more staff,

So, you've just increased your prices, you've now had a few client meetings, and perhaps they've not gone as well as you'd hoped. The client's not jumping for joy, they're saying you're too expensive, or you're charging more than my previous accountant...