The Revenue Roundtable

The Revenue Roundtable

Latest Episodes

Ep. 31 – CEO Series: Leading Through Disruption: Our Company Story
November 18, 2020

Revco Solutions is the new name of Geoff’s company, PRC. Geoff shares thoughts about merging during a pandemic as well as moving hundreds of employees to remote work.

Ep. 27 – What’s Your Path for Perfect Vision in 2020?
October 23, 2020

The new year is underway, but so is a new decade. In this episode, John is the one being interviewed. […]

Ep. 5 – Steve Ford Shares Insights on Vision and Leadership
October 23, 2020

I had the privilege to meet and develop a friendship with Steve Ford at a recent conference.  He inspired me with his insight of vision. As healthcare leaders, vision is critical.

Ep. 4 – My Year on the Inside: A Discussion with the Author
October 23, 2020

In this episode, we speak to Merikay Hunt about her work. She is the author of "My Year on the Inside." in which she explores the challenges of transforming the Patient Experience for a hospital in North Carolina.

Ep. 3 – The Importance of Pre-Encounter
October 23, 2020

Realizing the importance of the pre-encounter piece of hospitalization, Cone Health opened a pre-service center to improve the overall patient experience and reducing denials by getting the right information up front.

Ep. 2 – Providing Five-Star Compassion
October 23, 2020

Nursing is one of the most challenging jobs in the medical field because nurses are the ones on the front lines with the patient experience. We chat with Claire Cline about the challenges nurses face today to provide five-star compassion.

Ep. 1 – At the First Encounter
October 23, 2020

Host John Cook talks about the highly competitive nature of the health business today and how the patient experience can affect an organization's bottom line.

Ep. 30 – Moving Call Centers to Remote Locations
October 20, 2020

Working remotely has its pros and its cons. In this episode, John speaks with co-worker Patrick Miller about both.

Ep. 29 – Navigating: A Discussion of Processes and Systems
September 21, 2020

Process and training can affect systems in healthcare and when collecting revenue.

Ep. 28 – The Comeback Episode
August 31, 2020

After a hiatus due to COVID, we're back. Host John Cook picks up the theme from earlier, asking how we can shift gears for the rest of 2020.