Professional services seen as leading source for future MSP revenues “Virtual Concierge is the bridge,” says Chris Herring, President and CEO of Computer Instruments Inc. (CI). “It’s the bridge from the conversation to artificial intelligence, artificial intelligence back to the conversation.” In this podcast we learn why Herring believes that CI’s Virtual Concierge effectively connects the dots between the potential of AI and the providing of better customer experiences. Herring sees this as a major opportunity for the reseller community, which in turn now needs to do more than deliver simple dial-tone and end point service to remain competitive. Recorded at SkySwitch Vectors 2019, Herring also discusses the availability of the Virtual Concierge on the SkySwitch platform for UCaaS and Contact Center environments. “We see this becoming really the next evolution of telephony, is working with conversations, and conversations … is going to be the currency for deciding what business strategy is, whether it be building on new products, business development, or operations," says Herring. “Professional services are where the revenues will be.” (read the press release) Visit www.instruments.com