"PC-as-a-Service makes fast, secure deployments possible without having to contract with a series of vendors for devices, connectivity, support, and replacement services all with a competitive, predictable monthly payment," says John Tonthat, CRO of Cel

The days of the old virtual bot type of experiences are slowly going away. End consumers will now experience a more personalized, human-touch type of interaction with AI, said Chang Chang, Sr. Director of Product, Cloud CX Solutions at Webex.At WebexO

Two, three, five years from now, the workforce could easily be people working with people, people working with AI, and maybe even AI working with AI, said Amit Barave, VP of Product Management for Webex.At WebexOne, Barave joined Doug Green, Publisher

Asynchronous messaging respects customers timeand when you meet people where they already are, CSAT, revenue, and retention follow. Gareth Bray, Premier CXGareth Bray, Business Development Director at Premier CX, joined Doug Green, Publisher of Te

"There are over a billion copper lines worldwide that will disappear in the next five to ten years," says Jake Jacoby, CEO of TELCLOUD. "Thats why we built our platform from day one to be globalso our partners can meet this challenge anywhere their cust

At TeleMate, our job is to make IT and communications troubleshooting easy, said Reginald Pearson, VP of Sales & Strategy at TeleMate.At WebexOne in San Diego, Doug Green, Publisher of Technology Reseller News, spoke with Pearson about how TeleMate de

Our approach is simple: remove the PII from the data stream, and you dont have to worry about compliance, said Bill Placke, President, Americas at SecurePII.At WebexOne in San Diego, Doug Green, Publisher of Technology Reseller News, spoke with Jason

After a long career as a CTO with companies like NASA, Fannie Mae and Raytheon for the last 18 years, Julian Zottl was really looking forward to his retirement.Hold on Not so fast! After a short respite, he started getting calls for help from differen

We started this company on the belief that the customer experience needs to be better, says Jim Eckes, Founder of TieTechnology, in a new interview with Doug Green, Publisher of Technology Reseller News. That belief has guided TieTechnologys 100% refer

Its doing a serviceable job as being an intelligent directoras if you had multiple cameras and a live operator switching views, said Darren James Knapp, Director, Poly Channel Business Development, North America at HP | Poly.At Navigate 25, Knapp jo