In the final episode of this four-part series on Telco Days 2025, Doug Green, Publisher of Technology Reseller News, speaks with Greg Goodwin, Director of Business Development at Software Mind, about the company’s expanding role in global telecom innovation, the evolving MetaSwitch ecosystem, and the value of community-driven learning at Telco Days.

Goodwin, who leads Business Development for Software Mind’s telco division across the U.S. and the Americas, outlines how the company has grown to more than 1,800 specialists worldwide—including 200 telco-focused engineers—supporting service providers through OSS/BSS development, mobile applications, roaming solutions under its Amplitiv Telecommunications brand, and long-standing engineering expertise within the BroadWorks and Alianza ecosystems.

“We really want to be seen as a trusted advisor—anticipating where the market’s going so we can help our customers grow their business, cut costs, and stay ahead,” Goodwin explains, noting that Software Mind’s model is built on innovation, co-creation, and delivering measurable value.

Reflecting on the recent Alianza Navigate event, Goodwin describes renewed momentum among MetaSwitch customers as Alianza invests in new features and capabilities. “It was fantastic to hear the roadmap and see Alianza reinvesting in those MetaSwitch assets,” he says, emphasizing Software Mind’s commitment to supporting operators preparing their systems for the platform’s next generation of functionality.

When discussing long-term partnerships, Goodwin highlights Software Mind’s innovation-first approach, pointing to joint development opportunities where the company not only supplies engineering talent but co-creates new product features with partners. “Being seen as more than a technology provider—as a collaborator building the next generation of telco solutions—is core to how we work,” he adds.

As the conversation turns to Telco Days, Goodwin describes why the annual Software Mind–hosted event has become a powerful knowledge hub for service providers. Featuring insights from partners like Alianza, AWS and Microsoft, Telco Days brings together global SPs to explore security, AI transformation, modernization strategies, and the real-world challenges facing telecom operators today. All conference materials and videos will be available at SoftwareMind.com.

To learn more about Software Mind’s services, engineering capabilities, and Telco Days resources, visit https://softwaremind.com/.