In this episode of Technology Reseller News, Doug Green interviews Lyle Pratt, Founder & CEO of Vida.io, following the company’s announcement of a $4 million Series A funding round—a major milestone marking rapid growth, platform maturity, and expanding traction across MSPs, SaaS vendors, and business software providers.

Pratt explains that Vida.io is an AI Agent Operating System for business, designed to help companies deploy, manage, monitor, and scale AI agents that perform real work across voice, SMS, email, and web chat. While many products offer a chatbot or voice agent, Vida.io delivers the full operational backbone required for real-world use: observability, SOC 2/HIPAA compliance, billing-as-a-service, UI components, and detailed interaction scoring.

Since the last podcast, Vida.io has grown dramatically, surpassing 100 million AI agent interactions and onboarding a rapidly expanding network of partners. Initially focused on MSPs, the platform is now widely adopted by SaaS companies that embed AI agent capabilities directly into their vertical applications—roofing, moving, and other SMB-focused sectors—bringing instant scale to Vida.io’s distribution.

A key breakthrough discussed in the interview is Vida.io’s ability to deliver low-latency, high-intelligence voice agents that reliably meet real-world customer experience expectations. “If latency is off even slightly, users get frustrated. We had to solve that,” Pratt notes. The result: AI agents that in many cases outperform humans, including one customer reporting 40% more meetings booked compared to human-based calling teams.

Vida.io’s partner program remains the company’s primary growth engine. MSPs are now using AI agents to capture revenue from call flows they previously handed off to outsourced call centers—often redirecting hundreds of thousands of monthly minutes back into their own billing. The platform also supports direct SIP registration, enabling AI agents to function as standard PBX extensions across NetSapiens, Broadsoft, Metaswitch, and other systems widely deployed by MSPs.

Pratt emphasizes that the AI revolution is fundamentally redefining UCaaS and business communications: “When the price of intelligence approaches zero, the entire enterprise software ecosystem transforms.” Even if LLM progress froze today, he argues, the impact on communications and business automation would still be historic.

As the industry approaches 2026, Pratt sees a major new revenue frontier for MSPs—one that doesn’t require deep AI expertise but does require timely action. Vida.io provides the tools to make AI agent deployment fast, repeatable, and profitable.

To learn more or join the partner program, visit https://vida.io/.

Software Mind Telco Days 2025: On-demand online conference
Engaging Customers, Harnessing Data