“Voice is back—and with AI, network APIs, and VCons, we’re moving from channels to intelligent engagement.” — Kevin Nethercott & Rob Kurver, CPaaS Acceleration Alliance

Kevin Nethercott and Rob Kurver of the CPaaS Acceleration Alliance (CPaaSAA) joined Doug Green, Publisher of Technology Reseller News, to preview their Member Summit in Amsterdam, September 22–24 and to chart where programmable communications is headed next.

Born from messaging (SMS/A2P), CPaaS now spans voice, video, UCaaS/CCaaS integrations, and carrier network APIs. With AI and the emerging VCon standard (an IETF effort to containerize conversational data across voice, chat, email, and web), CPaaSAA frames the industry’s North Star as “intelligent engagement”—outcomes-focused solutions that unify channels, data, and automation.

Alliance momentum & event focus

• 120+ member companies across platforms and operators; ~50 speakers from 20+ countries; curated, senior-level audience.
• Launch of a Case Directory (120+ commercially available use cases) organized by vertical and region, reflecting where buyers are actually seeing ROI.
• Publication of the State of CPaaS insights and formation of a VCon working group to accelerate standards adoption and go-to-market patterns.
• Partnerships highlighted with GSMA and the VCon Foundation.

Why this matters now
With pandemic-era “Zoom times” behind us, the market is prioritizing profitability and stickiness. CPaaS winners are moving beyond horizontal APIs to verticalized, regulated, and region-specific applications. Example: a Redisys operator solution that uses AI in the core network to improve call intelligibility for people who are hard of hearing—a high-value, retention-friendly use case affecting ~15–18% of users.

Takeaways for enterprises and partners

• Monetize voice again: AI + VCons make conversations machine-usable, improving CX and analytics.
• Differentiate with network APIs: Security, identity, and authentication services move CPaaS beyond messaging.
• Build for outcomes: Package solutions by industry and locality; not everything works everywhere the same way.
• Standardize the data layer: VCons are poised to do for conversations what SIP did for signaling.

For membership and summit details, visit cpaasaa.com