Executive council member shares how GTIA empowers managed services professionals at ChannelCon 2025

“It’s not a good day unless you learn something new.” — Christopher Infante, Chair, Managed Services Community, GTIA

Podcasting from GTIA’s ChannelCon 2025, Doug Green of Technology Reseller News sat down with Christopher Infante, Executive Council Member of GTIA and Chair of its Managed Services Community, to explore how the association is reshaping opportunity and education for MSPs around the world.

Infante, who manages Forward Edge, an education-focused MSP with over 130 employees, emphasized the importance of GTIA as a “channel connector”—bringing together MSPs, vendors, and IT professionals to elevate the entire industry through collaboration, community, and shared learning.

This year’s ChannelCon marked the first official event under the GTIA brand, and according to Infante, the energy was unlike anything he’s seen at other conferences. “There’s more excitement here… people are chomping at the bit to see what’s coming next.”

One of those “nexts,” Infante revealed, is a forthcoming educational program tailored to newcomers and veterans alike—designed to demystify the channel and onboard professionals from any starting point.

GTIA also supports MSP growth with ongoing meetups and certifications like the Cybersecurity Trustmark, helping members elevate their practices and demonstrate trust to clients. For Infante personally, the conference delivered insight on trending topics such as AI implementation, governance, and ethical usage—as well as practical takeaways from keynote speaker Kim Scott, author of Radical Candor.

When asked why MSPs should get involved, Infante didn’t hesitate: “You’ll surround yourself with people who want to grow—not just in their business, but in their community. And that’s transformational.”

To learn more or get involved, visit gtia.org.