“We’re not here with a silver bullet. We’re here to help teams start with visibility—because you can’t manage what you can’t see.” — Steve Petryschuk, Auvik

In this special Technology Reseller News podcast recorded live from the inaugural Podcast Row at ChannelCon 2025 in Nashville, Doug Green sits down with Steve Petryschuk of Auvik to discuss the mounting challenges facing IT teams in an increasingly hybrid and remote working environment. Petryschuk, a leader at Auvik—an IT operations management platform—delivers fresh insight from the company’s latest IT Trends Report.

According to Petryschuk, 87% of MSPs today are managing at least some portion of a remote workforce, but most lack the tools to adequately address the growing risks around visibility, Shadow IT, Shadow AI, and workforce productivity. This mismatch is leading to inefficiencies and, increasingly, burnout among IT professionals.

“The traditional tools built for the office don’t cut it anymore,” Petryschuk explains. “IT teams are stitching together a dozen tools just to support a single user working remotely. That’s where the stress comes in.”

Petryschuk emphasizes that the first step in solving these challenges is visibility—not just into the network and infrastructure, but into the user’s entire digital ecosystem, from sanctioned SaaS apps to unsanctioned AI tools. Auvik’s platform aims to bring all of that into focus, giving IT teams one place to manage, secure, and optimize performance across environments.

Key trends discussed in the podcast include:

• The rise of Shadow AI and its unmanaged introduction into IT ecosystems
• The compounding effect of tool sprawl on stress and burnout
• The need for automation and tool consolidation to restore efficiency
• Auvik’s visibility-first approach to tackling modern IT operations

Petryschuk’s message to MSPs at ChannelCon was clear: hybrid work isn’t a passing trend, and managing it effectively means embracing a new toolset, reducing complexity, and automating wherever possible.

To dive deeper into Auvik’s findings and learn how your team can better manage hybrid infrastructure, download the free IT Trends Report at https://www.auvik.com.

This podcast was recorded live at ChannelCon 2025 at the Gaylord Opryland Hotel in Nashville, as part of Technology Reseller News’ coverage of emerging technologies and trends shaping the MSP and IT services landscape.