Michael Day of GoTo joins Technology Reseller News to explore global AI adoption gaps—and what it means for partners

“Digital transformation digitized yesterday’s work. AI has the potential to change tomorrow’s

possibilities.” — Michael Day, GoTo

In this episode of Technology Reseller News, publisher Doug Green speaks with Michael Day of GoTo about the company’s 2025 Pulse of Work survey—an in-depth, global analysis of AI adoption and sentiment across today’s workforce. Developed in partnership with Workplace Intelligence, the study draws from 2,500 responses across roles and regions to illuminate a growing divide between the promise of AI and its practical implementation.

While IT leaders have been quick to source and deploy AI tools, the survey finds that most employees continue to rely on free, consumer-facing tools—with 62% saying AI feels overhyped, and only 21% of organizations having clear implementation strategies. This misalignment is further complicated by generational gaps, security concerns, and a lack of training—despite 87% agreeing that more enablement is needed.

Day emphasizes that a key to closing the divide lies in developing an “AI mindset”—where organizations go beyond procurement and commit to cultural transformation. The data suggests that effective AI adoption could unlock up to $2.9 trillion in productivity gains across U.S. knowledge workers alone.

Importantly, Day sees this as a moment of opportunity for technology resellers and channel partners: both to guide customers in AI adoption and to implement these tools internally to increase their own service value. One standout GoTo innovation is the AI Receptionist, a purpose-built solution designed to automate call handling while maintaining human escalation safeguards—a model of practical AI in action.

To access the full Pulse of Work 2025 report, visit https://www.goto.com and navigate to the Resources section.