“Building a standard like vCon is a little like giving birth — long, painful, but ultimately transformative.” — Daniel Petrie, Founder, SIPez

SIPez’s Daniel Petrie on the Birth of vCon and Why It’s a Game-Changer for Contact Centers and Beyond

Hyannis, MA – April 2025 – As the inaugural vCon Conference wrapped up, Daniel Petrie of SIPez shared a unique perspective: while Thomas McCarthy-Howe of Stralid conceived the idea of vCon, it was Petrie who helped “deliver” it through the grueling process of standards development.

“Tom had the idea,” Petrie said. “I helped get it through the standards organizations. And yes, it’s a lot like giving birth—it’s a long and sometimes painful journey.”

For first-timers to the vCon concept, Petrie offered a clear definition:

vCon is a universal data exchange format for conversations — whether voice, video, text, email, or chat — capturing both the content and the surrounding metadata in a standardized way. This makes it dramatically easier for companies to analyze, share, protect, and enhance conversations across platforms and systems.

How vCon Helps Contact Centers — and Everyone Else

Instead of integrating separately with multiple third-party AI or analytics platforms, contact centers can integrate once into vCon and unlock access to a broad ecosystem of services. As Petrie put it: “One integration gives you access to a whole new world of capabilities — transcription, summarization, sales coaching, customer analysis, and more.”

And vCon’s potential doesn’t stop at the enterprise level. Petrie sees a future where small businesses and even individuals can extract vCons from everyday tools like Zoom or Google Meet, then feed those into AI platforms to get meeting summaries, action items, and coaching insights — services traditionally reserved for large organizations.

SIPez: Helping Companies Bridge the Gap

At SIPez, Petrie and his team focus on open-source and proprietary telecom solutions, building custom capabilities where standard vendors fall short.

“We help companies bridge gaps — integrating new technologies like vCon into existing stacks without having to wait for big vendors to catch up,” Petrie said.

Where to Learn More

For companies, MSPs, channel partners, and carriers looking to harness the power of vCon today, Petrie invites you to connect:

• 
  
• sipez.com
  
• Daniel Petrie on LinkedIn
  

“Don’t get left behind. vCon is the future for contact centers, and the opportunity is huge,” Petrie concluded.

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