Even in today’s world, with email and text messaging, a simple phone call is still the main pillar of communication, but outdated telecom infrastructure and poor customer support continue to create problems many businesses have yet to solve. In this podcast, TieTechnology CEO and Co-Founder Jim Eckes discusses how businesses can overcome these challenges and provide optimum CX.

“We’re changing the way businesses operate,” Eckes says. “Our UX-led solutions help businesses turn their phones from a basic hello and goodbye tool into an ROI tool.”

TieTechnology is a premier provider of communication and IT solutions, specializing in VoIP systems, managed IT services, and tailored solutions for small and medium-sized businesses. Founded on the principles of innovation and customer service excellence, TieTechnology empowers businesses to thrive with cutting-edge tools and support.