Apologies.  We all do it — but do we do it right?

I remember being held by the scruff of my neck, forced to apologize to my brother.  I was neither apologetic nor conciliatory.  I was, however, captive.  So I apologized.

It was a good idea.  It is just that my heart wasn’t in it.

And sometimes, even when we mean it, we mess it up, just because of how we do an apology.

In this week’s podcast, we take a look at apologies and how to offer one.  This is a good follow up to the podcast on forgiveness.

Let me propose 5 rules for giving an apology and why an apology is so important.

What rules would you add?  What points did I miss?  Please leave a comment below.