As businesses become more automated, it’s starting to seem like good customer service is a thing of the past. But it doesn’t have to be this way. My guest today knows the art of listening, and he is here to discuss how practicing improv comedy can make you better at customer service.

This week on The Profit Express, I sit down with longtime friend (and fan!) of the show, Scott Baker. Scott is an improv comic and is one of the  Quickest Thinkers in Comedy. Scott is here to discuss how improv comedy and customer service intersect. We air our grievances of some of the worst in customer service, and why we aren’t just blaming kids today.

Download this week’s episode of The Profit Express for Scott’s tips on how your staff can start delivering stellar service.

This week’s episode of The Profit Express is brought to you by Corbett Public Relations, Promoting and Protecting Businesses and Brands for over 30 years.

Download more episodes of The Profit Express: https://healysolutions.com/podcasts/

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Show Highlights:

• 4:50 – Scott shares how people listen to reply, not to understand.
• 7:05 – I share a bad bank customer service experience.
• 10:30 – Is bad service a generational thing?
• 18:40 – Does good service have more value today than it has in the past?
• 22:10 – How can managers stress good service?
• 28:00 – Should bad service be penalized?
• 31:20 – Scott shares top tips for manager to share with their customer service team.

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