What Works

What Works


Latest Episodes

This is Not Advice: Accessibility Beyond the Checklist
July 03, 2023

Welcome to the 5th edition of This is Not Advice, a non-advice column for premium subscribers of What Works. If youre already a premium subscriber, thank you! If youre not, I still think youre greatand you can read a solid chunk of this column for fre

EP 432: Queer Failure with Kate Tyson
June 29, 2023

"Failure" got a glow-up sometime in the last 20 years. Instead of something to be feared, gurus tell us toembrace failure. That failure is a waypoint on the path to success. But this shift in our relationship with failure has only further inscribed the w

EP 431: The Shoulds and Supposed-tos of Baking
June 22, 2023

Buckle uptoday's episode was inspired by something that got mereally worked up this week: "I think home-baking is one of the stupidest things anyone can engage in," says Rick Easton of Jersey City's Bread and Salt. This episode is about shoulds and supp

This is Not Advice: Who is Responsible for Adapting?
June 20, 2023

"Outsiders" shoulder a disproportionate burden when it comes to fitting in. Can we demand more from the "insiders?"This is a preview of the 4th installment of This is Not Advice, a not-advice column for paid subscribers of What Works. If you’re not a paid

EP 430: Why Does Authenticity So Often Feel Fake?
June 15, 2023

What gets labeled as "authentic" is often quite predictable. It's a market-compatible expression of what was once something unique or personal. Authenticity is avibeand a valuable one at that."Predictably unique" is how David A. Banks defines authentici

EP 429: Maybe bigger isn't better?
June 12, 2023

On June 8, Skye Pillsbury opened the latest edition of her newsletter, The Squeeze, with the header RIP Gimlet. She continued:Im heartbroken over the news that Spotify has laid off another 200 podcast employees, though Im not shocked. Skye Pillsbury, T

EP 428: "You paid WHAT for that?!" Or, How Echo Chambers Distort Prices and How We Think
June 08, 2023

Im about to write the most journalistic thing Ive ever written: I received a tip.I wish I could say it was an anonymous tip because that sounds even more journalistic. But it wasnt anonymous, though I wont say who it was. Anyhow, my source told me a

This is Not Advice: Making Work That Can't Be Sold
June 05, 2023

Welcome to the 3rd edition of This is Not Advice, my advice column thats not an advice column for paid subscribers of What Works.This week, I am tackling a question that came up during last weeks workshop on media ecosystems (link to replay below!) and

EP 427: The Trust-Profit Paradox
May 25, 2023

Today's episode is all about trust and responsibilityand how those qualities impact the cost of doing business and the work that's required for any company to be successful. And specifically, it's about something I'm calling the Trust-Profit Paradox. Sim

EP 426: This is Not Advice: It's Our World, AI Just "Lives" In It
May 22, 2023

What are we really talking about when we talk about our hopes and fears about AI?It's us. We're the problem.Actually, we're not the problemwe're more like the solution. But that's less mimetic.Sure, this is yet another pod hitting your feed with a take o