This week, we're examining how we nurture the relationships we have with the people who work with us. I'll be honest with you: there are so many different places I'd like to take this episode. There are so many of the lessons I've learned that I'd lik...

What I really love about customer experience design is that it can be so creative! There truly is no one-size-fits-all process. Our different values, types of customers, ways of serving, skills, strengths, differentiators, points of view...

In this episode of What Works, I'm exploring how getting into right relationship with yourself can help you get into right relationship with your business. In the process, we'll examine learning to enjoy the process (instead of just the outcome),

We've inherited a pattern of over-scheduling, over-planning, and over-committing, as well as technology that eliminate our margins and induce urgency—and, with it, anxiety. We're taught to believe that more is better by cultural forces like rugged indi...

This week, I'm closing out our series about working the plan by talking about 2nd drafts—both literal and metaphorical—with the author of Sell From Love, Finka Jerkovic. You'll hear how it took writing a first,

Flow. Rhythm. Consistency. These are all words we want to associate with how we do our work, but so rarely can we actually describe a week or even a day as flowing, rhythmic, or even possessing some level of consistency. Variable,

Obviously, we all got thrown for a loop last year when Covid hit. That wrench in the works played out different for every one and every business—but we all had to adapt in some way. If you fought, fled, or froze, you're not alone!

This week, my guest is Gillian Perkins—a YouTuber with over 450 thousand subscribers, marketing expert, business strategist, and the creator of Startup Society. I've had the pleasure of getting to know Gillian through YellowHouse.Media,

Welcome to the first What Works episode of 2021! This episode is going to be a look behind the scenes of my two companies and how we’re planning for 2021, some of the choices we’re making, and what we’ll be looking for as the year progresses.

Today, we're talking to Melissa Emler, who leads a community of educators & administrators over at Modern Learners. As you might guess from the name of her company, Missy has been through the wringer this year!