Prime Resources Podcast

Prime Resources Podcast


Positive Customer Service Habits

January 05, 2021

 


Great customer service can help you build lifetime customers, close more jobs, and generate more referrals. On the negative side, a failure in customer service can destroy relationships you've worked hard to build. In short, customer service plays a major role in your company's success. In this episode, Catherine Bares, BDR coach, trainer, and customer service guru, shares her recommendations for positive customer service habits that you and your team can develop to enhance your company's results.


(06:03) Why is customer service important?, (09:07) How do you drive customer-focused culture?, (12:21) Trust and verify, (14:23) Reviews and referrals, (17:45) Maintaining consistency in customer service, (23:16) Dealing with gaps in communication, (26:56) Key points in customer service, (31:21) Is customer service getting better or worse?, (42:54) Dealing with upset customers.