First impressions are both critical and more complicated than they appear at first (impression). Every day as you move from interaction to interaction, you’re making an impression—from the moment you walk through the door to your staff meeting and then later in the break room. There are a number of factors, not just your mood, that impact how you show up in every interaction.

Diane shares anecdotes about the best and worst first impressions she’s experienced. There’s an authentic interest and warmth that comes from good impressions, while all her negative interactions come down to individuals demonstrating a lack of interest.

Likeability goes far in creating a positive first impression but requires you to foster trust swiftly. Fortunately, there’s a mathematical formula for building trust from Charles Green, author of The Trusted Advisor. His Trust Equation combines credibility, reliability, intimacy and perceived self-interest to measure and evaluate trustworthiness. Power up the three good qualities and reduce the negative one to nail your impression every time.

Charles Green will be our guest on an upcoming podcast, so please add our feed to your app of choice.

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