Positively Outrageous Service

Positively Outrageous Service


Latest Episodes

Inspiring Interactions Lead to Positively Outrageous Service
April 05, 2021

  "If your actions inspire others to dream more, learn more, do more and become more, you are a leader." ~ President John Quincy Adams The Influence of Inspiring Interactions on Positively Outrageous Service® and Relationships https://youtu.

How to Positively Outrageously Combat Virtual Meeting Fatigue
March 27, 2021

You Can Have Too Much of a Good Thing! https://youtu.be/jRnlQRtClME Boss: “What do you think?” Me: [going to the bathroom] Boss: “Can you hear me?” Me: [getting another beer] Boss: “I think he's on mute.” Me: [getting chips] Boss: “Hello?”

What Is Customer-Centric?
March 26, 2021

https://youtu.be/5SgC6elyNVs “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways”. ~ Sir Richard Branson, founder of Virgin Group

I’m FINE! Positively Outrageous Service That!
March 14, 2021

"One chord is fine. Two chords is pushing it. Three chords and you're into jazz." ~ Lou Reed “FINE” Is an Open Door for Positively Outrageous Service® https://youtu.be/4ZhG41PsiJE - "How are you doing?" - "I'm Fine!"

Positively Outrageous Service – Be a Person of Influence
March 08, 2021

https://youtu.be/14OA3aMMc4g "Think twice before you speak because your words and influence will plant the seed of either success or failure in the mind of another." ~ Napoleon Hill Influence and Impact Intensifies Positively Outrageous Service®

Everyone Has a Customer – Positively Outrageous Service Them Too!
March 02, 2021

https://youtu.be/vB3_UFIlDGc “The internal customer experience drives the external customer experience” ~ Andrew Szabo Don’t Overlook a Very Important Customer -- Your Employees and Teammates! Who is your customer? - Who are you serving? -

A Rose By Any Other Name
February 12, 2021

https://www.youtube.com/watch?v=bs08-l5lJ-s “A person's name is to him or her the sweetest and most important sound in any language.” ~ Dale Carnegie Names Are Important for Positively Outrageous Service® William Shakespeare,

Having Fun Yet?
February 05, 2021

https://youtu.be/JSw4_eEdvzU - Fun and Playfulness are the Virus of Positively Outrageous Service® - "You can discover more about a person in an hour of play than in a year of conversation" ~ President Harry S. Truman -

Never Say No
January 29, 2021

Find Ways to Say Yes to the Customer – That’s Positively Outrageous Service® https://www.youtube.com/watch?v=aOQigR3zCKM - I roared into the microphone, “What’s the best hotel in the city?!” - Three hundred employees in unison yelled,

Positively Outrageous Servicing the Distraught Individual – Part 2
January 22, 2021

https://youtu.be/HwAFMGDkHwc Dealing With An Irate Customer or Frustrated Team Member When Positively Outrageous Servicing an infuriated customer or frustrated colleague, we need emotional intelligence. The Navy Seal Creed says it all: