"If your actions inspire others to dream more, learn more, do more and become more, you are a leader." ~ President John Quincy Adams The Influence of Inspiring Interactions on Positively Outrageous

You Can Have Too Much of a Good Thing! https://youtu.be/jRnlQRtClME Boss: What do you think? Me: [going to the bathroom] Boss: Can you hear me? Me: [getting another beer] Boss: I think he's on mu

https://youtu.be/5SgC6elyNVs Thekeyis tosetrealisticcustomerexpectations, and thennotto just meet them, but to exceed thempreferably in unexpected and helpful ways. ~ Sir RichardBranson, f

"One chord is fine. Two chords is pushing it. Three chords and you're into jazz." ~ Lou Reed FINE Is an Open Door for Positively Outrageous Service https://youtu.be/4ZhG41PsiJE - "How are you doing

https://youtu.be/14OA3aMMc4g "Think twice before you speak because your words and influence will plant the seed of either success or failure in the mind of another." ~ Napoleon Hill Influence and Impact Intensifies Positively Outrageous Service®

https://youtu.be/vB3_UFIlDGc The internal customer experience drives the external customer experience ~ Andrew Szabo Dont Overlook a Very Important Customer -- Your Employees and Teammates! Who i

https://www.youtube.com/watch?v=bs08-l5lJ-s A person's name is to him or her the sweetest and most important sound in any language. ~ Dale Carnegie Names Are Important for Positively Outrageous Serv

https://youtu.be/JSw4_eEdvzU - Fun and Playfulness are the Virus of Positively Outrageous Service - "You can discover more about a person in an hour of play than in a year of conversation" ~ Presiden

Find Ways to Say Yes to the Customer Thats Positively Outrageous Service https://www.youtube.com/watch?v=aOQigR3zCKM - I roared into the microphone, Whats the best hotel in the city?! - Three h

https://youtu.be/HwAFMGDkHwc Dealing With An Irate Customer or Frustrated Team Member When Positively Outrageous Servicing an infuriated customer or frustrated colleague, we need emotional intelligence. The Navy Seal Creed says it all: