How do you regulate your feelings and respond to other people's feelings? https://youtu.be/_uNQ0cGyjmU “Emotions are one of the main things that derail communication. Once people get upset at one another, rational thinking goes out of the window.

Questions Create Engagement. Engagement deepens relationships. Richer relationships boosts revenue.  https://youtu.be/O1nC3TgZJjI - “How are you?” - “When do you need that by?” - “What’s the problem?” - “What do you mean by that?” -

How's Your Heart in Serving Others with Positively Outrageous Service® https://youtu.be/lhfJh0G49Nc - Here's a 2-minute touchpoint on what I find to be the heart of Positively Outrageous Service.  How does your heart see your role in serving another ...

A Special COVID-19 Message How are you caring for your team? Favor them with Positively Outrageous Service! https://youtu.be/xnN8JQ6vIw0 - "I have just three things to teach: simplicity, patience, compassion.

How caring in a time of crisis elevates customer loyalty. 10 Ideas to Spark Your Creativity https://youtu.be/pPCZ0eG6W0M “Giving is not just about making a donation. It is about making a difference.” ― Kathy Calvin Give, give,

A Special Coronavirus Message to Our Friends from Positively Outrageous Service!!! “A bend in the road is not the end of the road… Unless you fail to make the turn.” ― Helen Keller Like many of you, Michael and I are rethinking our business strategies ...

Love On Your Customers - Drop a Love Bomb or Two! Creating WOW Behind the Lines! Go to war against the negativity in the world. Be a disruptor by dropping love bombs. Ignite and equip behind the lines not with “drive by feedback” but with “love b...

NOVELTY A Key Driver to the Positively Outrageous Service Pillar: “Random and Unexpected” The power of novelty is in “contextual” novelty. Doing something we expect in an unexpected way. We are all endowed with creativity.

Giving Thanks to Your Customers, Clients, Suppliers and Employees “Gratitude, not understanding, is the secret to joy and equanimity.” – Anne Lamott. Gratitude – Give thanks for who you are, what you have, and those around you.

TACIT APPROVAL Nip it in Bud! Championing Positively Outrageous Service is both explicit and implicit. Tacit approval is the message that is being communicated when one doesn’t speak out. The unspoken implicit sets a precedent every bit as much as expl...