People, Process, Progress

People, Process, Progress

PPP14: COVID-19 - Lessons Learned as of May 2020

March 29, 2020

Sharing some lessons learned and tips as we all work through COVID-19 response operations.

  • Consider how you'll provide virtual emergency operations center (EOC) support

  • Consider integrating smart devices (pads or phones) into patient care and communication

    • PubMed on disinfecting iPads:

  • Have just in time training (JITT) and job aids for EOC staff

  • Teach and learn the core principals of the incident command system (ICS), not just Hospital ICS specific ones


Thank you for listening, stay safe and godspeed,


Kevin Pannell, PMP, Prosci Change Practitioner | Listen, subscribe, review on iTunes, Spotify, Stitcher, iHeart Radio or directly at | Facebook: @peopleprocessprogress | Instagram: @pannellkg

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