People, Process, Progress with Kevin Pannell
How to Make "Done" Mean Done
A clear definition of done can make or break a project. In this episode, How to Make "Done" Mean Done, I share lessons from projects where success was obvious, as well as moments where even well written requirements failed to reflect what the customer really needed or what the leader intended. I also talk through how expectations get added quietly, why shadow scope appears, and how to protect the finish line so teams can deliver with confidence.
What You Will Learn:
- How to define done based on outcome, not activity
- How to translate requirements into real customer needs
- How to align what done means for each stakeholder group
- How to prevent shadow scope and last minute additions
- How to call work finished and protect your team’s momentum
Resources:
People Process Progress: https://peopleprocessprogress.com
The People, Process, and Progress of Project Management: https://a.co/d/49be40g
People first, Process aligned, Progress together.





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