This episode was recorded at the Money 20/20 event in 2019. On this episode, PaymentsJournal’s editor-in-chief, Ryan McEndarfer, sat down with Christopher Justice, president of Global Payments, to talk about payments in the gaming industry.

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PaymentsJournal:

Christopher, thank you so much for joining me on today’s
episode. For our first question here, Global Payments is a large multi-billion
dollar brand. Can you tell me more about the gaming division’s role within the
industry?

Christopher Justice:

Oh, absolutely. Thanks, Ryan. Global Payments is a $50
billion company operating in well over 100 countries with over 30,000
employees, and it’s very much focused on a vertically targeted tech-led payment
strategy. The gaming division really started the core of that strategy. It’s
one of the oldest divisions in the company, and has been solidly focused on the
gaming industry for the last 20 years. The business itself is licensed in more
than 140 jurisdictions across the country and is highly targeted, highly
specific to deliver the hardware, software, and services required by the gaming
industry. We support over 500 of the world’s entertainment leaders and more
than 90% of all of the interactive gaming and news sports betting locations
that have popped up. One thing that’s really unique about Global Payments’
investment in gaming is we’re the only processor that has a direct investment
in the gaming space. We don’t utilize third parties in the delivery of any part
of our service. Being 100% dedicated to the industry means that from our call
center, to our innovation teams, to product delivery, to service technicians,
to field service, etc., when you’re talking to somebody in this division, the
only thing they deal with is gaming. Whether it’s the customer, the Ultimate
Casino guest, or the casino itself, it’s people that know the business. They
understand the rules, the regulations, and all of the various things that come
into play in a very complex industry. Through that we’re able to then deliver,
as I mentioned, the hardware, the software, and the systems, things to support
a complete resort experience. So, it’s not just the casino floor; it’s the
restaurant, retail, online, and entertainment venues that are throughout the
property.

PaymentsJournal:

Oh, excellent.