The following is a transcript of the podcast episode between Kelly Seild, CTO and Co-founder at BillGO and Ryan McEndarfer Editor-in-cheif at PaymentsJournal.com

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PaymentsJournal

Welcome to the PaymentsJournal podcast. I’m your host, Ryan
Mac. And today’s episode is going to be a conversation that I’ve had with Kelly
Seidl who is the co-founder and chief technology officer at BillGO during the
Money 2020 event now during this conversation, we take a look at the bank Bill
Pay experience, and some of the new features that can be brought to this
experience, as well as what BillGO’s thoughts are around paper checks. So
without any further delay, let’s start the show. So Kelly, thank you so much
for joining me on today’s episode. So how does the current bank Bill Pay
leaving customers to go elsewhere to make payments?

Kelly Seidl

Yeah, absolutely. It’s a great question. What we’re seeing
in the industry is that customers have expectations when they come to make
payments that bank they’ll pay can’t satisfy. And so customers are going more
typically to a direct to biller experience so that they can get a real time
confirmation of payment. They have confidence that the payment made it that
they missed any late fees. That experience isn’t present today and bank bill
pay. It’s something that we’re trying to change

PaymentsJournal

Yeah, no, I certainly think that that’s, that’s really
interesting in terms of just you look at the consumer experience part of it,
right? That merchants themselves, I think have really kind of leapfrog banks in
terms of just being able to say like, hey, look, you can come to our site,
there’s all these payment preferences that that you can enable, and will also
send you notifications and things like that, like, hey, like your bill is
coming up. It’s ready to be do up your bill was paid. Here’s the confirmation
for it. But it certainly presents a fantastic opportunity, I think, for banks,
to kind of say like, hey, look, we’d like to recapture some of that market
share, because especially where consumers trust, have the most amount of trust
in their banks. Right. I mean, that’s kind of what the banks are there for is
they’re just trust, that’s their main thing that their brand is built upon
their. But kind of moving along here. So what features do you think that will