Back of the Napkin Explores the Big Journeys of Small Business Owners
2. Why Quality Service and Supporting Employees Matters in Small Business, with Maria Erna
Maria Erna is the owner of WaG Grooming Salon and Spa in Salem, NH. Inspired by her own struggles to find quality dog grooming for her dogs, Maria opened WaG to provide a holistic, dog spa, salon experience to her furry clientele. Maria has worked in a variety of industries and is a marketing consultant for small business owners to help them succeed and reach their full business potential.
In our time with Maria, we talked about why a holistic dog grooming experience is important, supporting employees and trusting them to do the job they were hired for, her full journey in small business, and advice for other small business owners.