In this interview, we discuss some of the foundational elements of the company's strategic roadmap and how the company is increasing the technology IQ of its employees. We discuss the company's multi-pronged approach to innovation and the venture capit...

In this interview, Andi discusses the near- and long-term considerations when hiring new talent, as well as National Grids omnichannel approach to training. We also discuss the importance of being ag

In this interview, we discuss the modernization journey Gap's technology team has been on, how Sally leverages her strategy, finance, and supply chain backgrounds in her role, and the interplay between the company's enterprise, digital,

In this interview, we dive into several of the book’s themes, including People and Technology. Cynthia shares insight into how she motivates her team, and how robotic process automation can boost morale by automating repetitive tasks.

In this interview, we dive into several of the books themes, including People and Technology. Cynthia shares insight into how she motivates her team, and how robotic process automation can boost mora

In this interview, we discuss how SYKES leverages technology inside the company, how SYKES uses data to deeply understand the buyer and design the best solutions for them, and some of the ways in which companies are mismanaging customer experience man...

In this interview, we discuss how being a mutual company, as opposed to a public company, allows IT and the broader organization to think with a longer-term perspective in mind, and how that impacted the firm’s actions during the pandemic.

In this interview, we dive into several of the books themes, including Process, Technology, and Ecosystems. Steve discusses some of the sweeping changes he has made across his career, such as how he

In this interview, we discuss some of the tough questions and interesting business challenges Sridhar faced during his time at Google, the consequences of an all growth at all costs mentality, and Sridhar's take on the Justice Department's antitrust la...

In this interview, we discuss two strategic decisions IT made to rebuild its technology at the outset of Synchrony and Carol's talent strategy, including why she looked for individuals who wanted to stay beyond the Synchrony’s IPO and were willing to l...