MCM CommerceChat

MCM CommerceChat

Latest Episodes

How to Foster Gender Equality in Retail
April 03, 2019

Greater gender equality and diversity are imperative in businesses today. In the latest MCM CommerceChat podcast, Nalani Brown, Implementation Project Manager for Millennial Services, LLC., talks about how gender equality is transforming the way in wh...

Are You Customer Obsessed? Putting Customers at the Heart of Your Business
April 01, 2019

Putting customers at the heart of everything you do is vital to business success, requiring customer obsession driven by insights and engagement to create a virtuous cycle. In the latest MCM CommerceChat podcast, Ross Kramer,

Women Make Strides in Omnichannel Operations
March 26, 2019

For years, ecommerce operations have been perceived as a male-dominated world. However, it's become evident today that women are making noticeable strides and taking on more leadership roles. In the latest MCM CommerceChat podcast, Angie Stocklin,

How Are U.S. Retailers Doing in Omnichannel vs. Other Markets?
March 12, 2019

What areas of omnichannel operations need improvement? What challenges and opportunities are retailers facing? Charles Dimov of OrderDynamics, discusses his company's recent research in this MCM CommerceChat podcast,

Is the Customer Always Right? A Look At a Good Customer Experience
March 11, 2019

"The customer is always right," is a slogan that promises that retailers give the highest priority to the customer experience. But is it a true statement? In the latest MCM CommerceChat podcast, Stan Lucas, Principal of Lucas Advising, LLC.,

How Technology Enhances the Customer Experience
February 28, 2019

In retail today, technology is playing a vital role to offer the best experience for customers. It has enabled retailers to personalize the relationship between the customer and the retailer. In our latest MCM CommerceChat podcast, Logan Crane,

Tackling the Challenges of Store Inventory Accuracy
February 19, 2019

If stores are the weak link in inventory accuracy, how do you improve it to avoid stock-outs and dissatisfied customers? Steve DeNunzio of Ohio State's graduate logistics program covers the challenges and solutions in this MCM CommerceChat podcast.

The Risk/Opportunity of Try Before You Buy and Ecommerce Returns
February 04, 2019

Try before you buy has become increasingly popular for apparel retailers because shoppers love it, but it can play havoc with returns. Justin Press of Brightpearl shares his insights in this latest edition of the MCM CommerceChat podcast.

Talking Data Science with Abercrombie & Fitch
January 29, 2019

In this MCM CommerceChat podcast, Anthony Burnside, manager of direct-to-customer order management and omnichannel fulfillment for Abercrombie & Fitch, talks to Multichannel Merchant about the role of data analytics and data science inside his group an...

The Value of a Robust Customer Feedback Strategy
January 25, 2019

Customer feedback is vital in any business or industry. Retailers in particular are utilizing it to not only put specific products under the microscope, but to also analyze how they're providing the best experience across all their channels.