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Latest Episodes

Mobile Apps in 2021: TikTok, Ad Spend and Livestreaming
December 09, 2020

Cyber Weekend 2020 presented yet more evidence of the the monster that is mobile commerce: 40% of Black Friday sales were from smartphones, Adobe said. As mobile apps going hand-in-glove with this phenomenon,

Omnichannel in 2021: What to Expect
December 08, 2020

Whether we see a reduction of the pandemic in 2021 (hold breath here), the retail landscape has been forever changed and omnichannel is locked in. How will retailers continue to adapt in a very challenging environment? We talked to Dave Cesaro,

Dustup Between California Tax Authority and FBA Sellers, Explained
November 18, 2020

The Online Merchants Guild is suing California's taxing authority for holding Fulfillment by Amazon (FBA) sellers liable for back sales tax. The issue: Is inventory stored in California by Amazon, which in many cases the individual sellers many not eve...

Will Global Privacy Control Protocol Succeed Where Do Not Track Failed?
October 20, 2020

Global Privacy Control focuses on letting consumers opt out of the sale of their personal data to third parties. The early-stage coalition includes the Electronic Frontier Foundation and Mozilla. Rob Shavell, CEO of Abine,

Of Content Fraud, Consumers and COVID-19
July 30, 2020

Digital fraudsters are nothing if not opportunistic, and the current pandemic is an excellent example. Many reports from consultants and researchers talk of increasing scams and tricks, and “content fraud” is on the rise. Jeff Sakasegawa,

How Will USPS Policy Changes Impact Shippers and the Agency Itself?
July 20, 2020

What do major changes at USPS mean for thousands of businesses that rely on it daily for parcel delivery, as well as giants like UPS, FedEx and Amazon? How will these changes affect SLAs and CSAT? We discuss these issues with Cathy Roberson,

Microbrowsers and “Dark Social” and the Implications for Brand Marketers
July 08, 2020

Understanding microbrowser traffic and its relationship to social can help correlate where conversions are really coming from, enabling marketing spend to be adjusted accordingly for better ROI. Jason Khoury, head of corporate marketing at Cloudinary,

Coming EU VAT Updates and Their Impact, Explained
June 30, 2020

The European Union is making sweeping updates to how retailers need to calculate Value-Added Tax (VAT) when selling goods into its member countries, effective July 1, 2021. Peter Boerhof, EU VAT director for Vertex,

Squaring the Circle of Retail Sales Gains and Massive Job Loss
June 25, 2020

As consumer spending dwindles, retail chains struggle and bankruptcy filings mount up. Yet retail and food sales rose a record 17.7% in May, and discount chains are flourishing. How do we account for this? Brett Rose,

Test – video podcast
June 17, 2020

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