Show notes: This is a discussion with Yasine Honerkamp, a Customer Experience Project Manager at SellerSmile. We talk about how Yasine travels the world (Portugal, Spain, Morocco and more) while w

Today Id like to share the audio from a recent webinar I cohosted with Katie, Kenly, and Brittany of. They're wonderful people and know a ton about Amazon customer service! Kaspien is tech- enable

Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust

Tygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working with affiliates at Seller Labs to his activities as a global account executive at X-Cart. Tyler...

Amazon announces an official update to their Communication Guidelines, effective in early November 2020. These updates will change communication between 3rd party sellers and Amazon buyers, influencing the ways sellers use Buyer-Seller Messaging to run t

Shopify + Walmart Partnership and eCommerce Marketplace Expansion

We cover the top 5 lessons learned while running an e-commerce customer service agency during COVID-19.

(Updated 3/27/20). In our second COVID-19 update, we review how the ongoing Coronavirus outbreak is affecting e-commerce customer service, including special announcements from the major e-commerce platforms, Amazon, eBay, and Walmart.

We review how COVID-19 is affecting our clients e-commerce businesses, plus ways to prepare your support team to communicate supply chain disruptions to your customers.

Today's episode is the 2nd part of a conversation Michael and I had a few weeks ago in November 2019. We review two recent changes in Amazon, textless Product Reviews + the Customer Service Rating (beta) feature found inside Buyer-Seller Messaging....